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FAQ

Orders and payment

How can I specify a purchase order number? How do I specify that I want a non-spiral-bound document? Is buying from your website safe? What is your exchange and refund policy? What payment methods are accepted? Is a printable purchase order available online ?

Delivery

How are packages sent? How long is the delivery time? Do you deliver internationally? What should I do if I don’t receive my order? My package is damaged. What am I to do?

Licensing and reproduction rights

What is the reproduction right? May the CDs and DVDs be copied? What is the class licence? What is the school licence? What is the user licence? Will the school license always be valid? Do school licences exist for documents in Music and Dramatic Arts? What is the class licence? Are Answer Keys reproducible?

General Questions

Do you offer documents on consignment? What are your business hours? How can errors in a document be reported? What is the difference between the regular and the simplified versions of a document? I have questions concerning certain documents. Whom should I contact? Are your documents available at book stores in Quebec and in other provinces? Where can I obtain a school equivalency chart? Are your literacy books leveled according to a specific scale?

Website and mobile apps

How do you ensure the safety of my personal informations? Privacy Policy for our mobile applications How can I order online? How can I join the email newsletter? How can I cancel my subscription to the newsletter? What is a PDF+ or Interactive PDF document? What is an HTML5 Document? Can I view your catalogues online? I have purchased a PDF Document. What is the procedure to download my file? I have successfully downloaded my PDF file, but I can't upen it! I have purchased an IWB application. What is the procedure to install the software? How to install .air applications? Do you post your job offers online? How about the information submitted on an contest entry form? What is the currency used on your website?