Orders and payment
What modes of payment are accepted?
We accept payment by credit card (Visa, Mastercard, American Express), cheque, Interac or cash.
Is a printable purchase order available online ?
Yes, you can find a copy by clicking here!
What is your exchange and refund policy?
Exchanges or refunds are possible. However, customers must contact us at 418 833–5607 in order to notify us of a return of documents. Materials must be returned in good condition.
How can I specify a purchase order number?
You may specify it directly using the "Order number" icon (if you use the purchase order sheet found at the end of our catalogues) or by consulting the "Comments" section on our website.
How do I specify that I want a non-spiral-bound document?
You may specify it directly using the "Order number" icon (if you use the purchase order sheet found at the end of our catalogues) or by consulting the "Comments" section on our website.
Can I buy directly at the boutique?
Of course! All materials on our website or in our catalogues are also available in store, at Lévis or in Montreal. Click here for our store addresses.
How can I place an order?
You can find answers to your questions by clicking here.
Is buying from your website safe?
Every information entered during the checkout process is encrypted. All of the informations circulating in the ClicShop environment are secured. The https:// prefix in your browser's address bar ensures you that the transactions are secured.
How can I let it be known that I want two separate bills in a single shipping?
You can indicate it in the "Comments" section for online purchases or directly on your purchase order sheet.
Delivery
How are packages sent?
Packages are sent via accelerated mail with Canada Post.
What are the shipping rates?
Everywhere in Canada, the fixed shipping rate is $8.00. In the United States, the shipping rate is $18.00. For out-of-Canada deliveries, the rates will vary depending on the location of the delivery, package weight, the chosen shipping method (air, cargo ship) and the desired delay. An email will be sent to you during the billing and you will be able to choose the means of delivery – and thus the delivery fees – that you desire.
How long is the delivery time?
Allow 5 to 7 days for Quebec orders and 7 to 10 days for orders from the rest of Canada. For orders made outside of Canada, an email will be sent to you during the billing and you will be able to choose the means of delivery – and thus the delivery fees – that you desire.
Do you deliver internationally?
Generally we do. We will contact you by email when you make your order.
What should I do if I don’t receive my order?
If you have waited for your package for more than 10 days for Quebec orders, or 15 days for the rest of Canada, you can contact us for information relating to the delivery delay.
My package is damaged. What am I to do?
Please communicate with us immediately upon delivery to report the problem. We guarantee a rectification of the problem.
Licensing and reproduction rights
What is the reproduction right?
The right to copy a document is extended to teachers who have purchased a reproducible volume and solely for the students of his or her class. Thus, the teacher does not have the right to lend the document to other teachers in his or her school or to another school.
For each of our documents, there is also the possibility to purchase a school license allowing a particular volume to be copied for all of the teachers in the school. Click here to learn more about our school license.
Can the CDs and DVDs be copied?
The CDs and DVDs are not reproducible.
What is the school licence?
It is a licence allowing to buy reproduction rights for every teachers of a same school for each of the reproducible documents published by Éditions « À Reproduire ». The school licence price corresponds to half of the price of the document. For instance, the school licence for a 30,99 $ document will be sold 15,49 $ and a licence for a 34,99 $ document will be sold 17,49 $.
Is the school license always valid?
Yes. There is no expiration date on our school license documents.
Does school licences exists for documents in English, Spanish, Music and Dramatic Arts?
For these subjets, the school licence is included at the time of the purchase.
What is the class licence?
For each of the reproducible documents published by Éditions « À Reproduire », a class licence is also included with the price of the document. A class licence means that a teacher who has bought the document may reproduce its contents for the needs of his or her own class.
Are Answer Keys reproducibles?
The Answer Keys are not reproducibles.
General Questions
Do you offer documents on consignment?
We are not able to offer documents on consignment given that they are reproducible for the class of a teacher.
What are your business hours?
You can find our business hours by clicking here!
Do you offer free copies?
No... However, you can view a few specimen pages of every of our documents.
How can errors in a document be reported?
You can inform us by telephone ( 1-866-504-5607) or by email at info@envolee.com.
What is your postal address?
Our postal address is:
Post Office Box 1202
Lévis (Québec)
G6V 6R8 Canada
What are your store addresses?
You can find our store addresses by clicking here!
Does copy permission expire after a certain period?
Copy permission does not expire. It is always valid for the teacher who bought the volume.
What is the difference between the regular and the simplified versions of a document?
In general, the simplified version of a document is a little easier than the regular version. Regarding text comprehension, the simplified versions are slightly shorter than the original versions, verb tenses are easier and adapted to the needs of students with difficulties, immersion students or French as a second language students. The comprehension questions that follow the texts are the same, regardless of the version. Moreover, the simplified version of the "Homophone" volume includes memory aids that sum up the theory regarding the use of the homophones.
I have questions concerning certain documents. Whom should I contact?
You may consult us at our stores in Lévis or Montreal, or you may call us at 418 833-5607. An advisor will be happy to provide the information you need.
How can I become an author at Éditions de l’Envolée?
Please fill out the following form by clicking here!
Are your documents available at book stores in Quebec and in other provinces?
We distribute our own material across Canada. However, several book stores also distribute our materials. Ask at your local book store for more details.
Can our book store distribute your products?
Where can I obtain a school equivalency chart?
You may obtain such a chart by clicking here!
Website
How can I order online?
Simply click on the document you desire to purchase and then click on "Add to Cart". When you finish adding documents to your basket click on "Checkout Now" You now have the chance to create your own users account. You create this account to avoid having to repeatedly fill out your information on future purchases. Follow the instructions at the online boutique for secure purchases.
How can I join the email newsletter?
On our homepage enter your email address under the "newsletter" icon. You may also email us at info@envolee.com
I can’t view certain animations on the site. Do I need a software to view them?
Most animations use Adobe Flash Player. If you cannot view them, click here to download the latest version.
What software is needed to view a specimen?
Specimens are in PDF format . Any software that allows you to view that format will work. Click here to download a free version of Adobe Reader.
What does the photocopier icon indicate?
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Material can be copied by the teacher for classroom needs. |
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You must buy individual copies and no reproduction right is granted. |
What is a RSS feed?
An RSS feed is a web format that allows you to view frequently-viewed content. For example, our RSS feed allows you to see our latest products, to post our previous product list and much more. You can subscribe to our RSS feed by clicking here!
What is a PDF document?
A PDF (Portable Document Format) document is a type of file created by Adobe for document exchange.
Can I view your catalogues online?
All our catalogues are available online in .pdf format. You can find them by clicking here!
Can I download your catalogues?
Yes! Right click on the catalogue and select "Save as" or "Save target as".
Can I submit projects, and to whom?
You can submit your candidature or your manuscript online by clicking here!
Do you post your job offers online?
You can view the available job offers by clicking here.
Can I become an illustrator for your company? If yes, how?
Please contact Odette Désilets at the following email address for more details: odette@envolee.com
A feature on your website seems not to work. How can I point out the problem?
How can I cancel my subscription to the newsletter?
You can send an email to the following address: webadmin@envolee.com by stating that you would like to unsubscribe and we will remove you from our newsletter.
Can I modify or update my subscription to your newsletter?
Does your site uses cookies?
Yes! Our website uses cookies.
How do you ensure the safety of my personal informations?
Every information submitted to us is strictly confidential and is used only by Éditions de l'Envolée et Éditions « À Reproduire ».
How about the information submitted on an contest entry form?
After the end of the contest, this information is analyzed and compiled in order to improve our products and services. Then, these informations are destroyed.
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